Case Study: Partners Personnel accelerates recruiter readiness and ATS adoption with Whatfix

Partners Personnel resolves 1,155 ATS queries and saves 192 hours with Whatfix

Partners Personnel, a nationwide staffing agency, faced challenges in training recruiters and ensuring consistent use of their Bullhorn ATS. Critical how-to information was scattered, causing operational drag and a heavy reliance on support staff during high-volume hiring and process changes. They partnered with the vendor Whatfix to implement an in-app guidance and AI-powered Self Help solution directly within the Bullhorn application.

Whatfix provided a guided recruiting experience using Pop-Ups for change communication, Smart Tips for in-the-moment reinforcement, and a central Self Help knowledge hub. This solution enabled 449 recruiters, deflected an estimated 192 hours of support through 1,155 self-service queries, and delivered over 59,000 Smart Tip interactions to reduce errors. Whatfix helped Partners Personnel accelerate recruiter readiness and drive measurable ATS adoption gains.

Partners Personnel