Case Study: Maxwell Health deflects 25,000+ support tickets with Whatfix

Maxwell Health deflects 25,000+ support tickets with Whatfix

Maxwell Health, an HR and benefits SaaS platform, faced the challenge of managing a high volume of support tickets while scaling its customer base. They needed a way to efficiently communicate frequent product updates and new features without creating manual overhead for their team. To solve this, they turned to the vendor Whatfix and its real-time in-app guidance platform.

By implementing Whatfix, Maxwell Health created 67 in-app guides and embedded interactive walkthroughs into their knowledge base. This solution provided real-time support and self-help, deflecting over 25,000 support tickets year-over-year and leading to a 15% monthly reduction in overall support queries. Whatfix enabled Maxwell Health to keep their documentation updated effortlessly, resulting in a significant rise in customer satisfaction without requiring additional support resources.

Maxwell Health