Case Study: ManpowerGroup accelerates Bullhorn ATS adoption with Whatfix

ManpowerGroup resolves 92% of Bullhorn ATS support cases with Whatfix

ManpowerGroup, a global staffing leader, faced the challenge of supporting its recruiters after onboarding them onto the new Bullhorn ATS. Traditional training methods and a support webpage were inefficient, leading to low usage and high reliance on colleagues for help. Seeking an innovative, in-app learning solution, their Learning and Development team turned to the vendor Whatfix and its digital adoption platform.

Whatfix implemented in-app guidance like Flows and Smart Tips within Bullhorn, along with a Searchable Self Help widget. This provided moment-of-need support, enabling recruiters to resolve issues independently. The solution led to a 92% resolution rate for ATS-related support cases using Self Help, drastically reducing help desk calls and accelerating the digital transformation. ManpowerGroup plans to expand Whatfix to other critical applications globally.

ManpowerGroup

Jill Busch

Director of Learning and Development