Case Study: ManpowerGroup accelerates Bullhorn ATS adoption with Whatfix

ManpowerGroup resolves 92% of Bullhorn ATS support cases with Whatfix

ManpowerGroup, a global staffing leader, faced the challenge of supporting its recruiters after onboarding them onto the new Bullhorn ATS. Traditional training methods and a support webpage were inefficient, leading to low usage and high reliance on colleagues for help. Seeking an innovative, in-app learning solution, their Learning and Development team turned to the vendor Whatfix and its digital adoption platform.

Whatfix implemented in-app guidance like Flows and Smart Tips within Bullhorn, along with a Searchable Self Help widget. This provided moment-of-need support, enabling recruiters to resolve issues independently. The solution led to a 92% resolution rate for ATS-related support cases using Self Help, drastically reducing help desk calls and accelerating the digital transformation. ManpowerGroup plans to expand Whatfix to other critical applications globally.

ManpowerGroup