Case Study: City of Bakersfield reduces invoice rejections and improves ERP training with Whatfix

City of Bakersfield cuts rejected invoices by 50% with Whatfix

The City of Bakersfield faced significant challenges after modernizing its back-office systems with Oracle ERP and HCM. Traditional training methods like PDFs were ineffective, leading to a high volume of support requests, frequent invoice rejections due to data entry errors, and low user confidence among its employees. To facilitate this digital transformation, the City partnered with Whatfix to implement a next-generation user training and support solution.

Using Whatfix, the City provided in-app guidance through Flows, Beacons, and a Self Help knowledge hub to enable its workforce within the Oracle workflows. This solution delivered immediate and measurable results, including a 50% reduction in rejected invoices and 73% user engagement with the in-app content among 130 active users. Whatfix empowered city employees, accelerated adoption, and reduced support burdens, allowing the City of Bakersfield to realize the full value of its Oracle investment.

City of Bakersfield