Case Study: BeerBoard accelerates user onboarding and adoption with Whatfix

BeerBoard streamlines SmartBar onboarding with Whatfix and supports $1 billion in retail draft beer sales

BeerBoard, a technology company serving the food and beverage industry, faced the challenge of driving user adoption for its SmartBar platform and new SmartMenu product. They needed to streamline training and onboarding for clients and their employees, provide ongoing support due to high industry turnover, and collect user feedback. To address this, they partnered with the digital adoption platform Whatfix.

By implementing Whatfix, BeerBoard integrated in-app guidance and a comprehensive knowledge base directly into the SmartBar platform. This solution provided step-by-step workflows for users, deflected support calls, and fostered client independence. Whatfix enabled BeerBoard to accelerate user onboarding, significantly improve platform engagement, and help clients achieve a faster return on investment from their SmartBar usage.

Beerboard