Case Study: ACFS Port Logistics streamlines user testing and training with Whatfix

ACFS Port Logistics saves $64,573 with Whatfix

ACFS Port Logistics, Australia's largest privately owned container logistics company, faced a significant challenge during its migration to a new transportation management system (TMS). With employees inexperienced in enterprise software and limited internal training resources, their user acceptance testing (UAT) was time-consuming and inefficient, creating major bottlenecks and fear around the new technology. To overcome this, they turned to the digital adoption platform Whatfix.

Whatfix provided an in-app solution that embedded guided workflows, video walkthroughs, and direct Jira ticketing into the TMS interface. This streamlined the UAT process, empowered subject matter experts, and provided real-time analytics on user engagement. The implementation by Whatfix saved ACFS 4,263 hours, identified 3,480 issues during testing, and resulted in $64,573 in savings, ultimately creating a more confident and highly engaged team.

ACFS Port Logistics