Case Study: Runex achieves faster, more reliable deliveries and expanded reach with what3words

More accessible deliveries with what3words and Runex

Runex, a Nairobi-based courier, taxi and on‑demand food delivery company, faced a common challenge in Kenya: ambiguous or non‑existent street addresses that made deliveries slow, costly and unreliable. Drivers often had to call customers for directions, causing delays, missed orders and frustrated customers.

By integrating what3words into their website and app, Runex enabled customers to enter a precise 3‑word address (accurate to a 3 m x 3 m square), letting drivers find locations quickly without phone calls. The result is faster, more reliable deliveries (hotter food, fewer missed pickups), lower operating costs, increased repeat business and access to new customers who previously couldn’t be served.

Runex

Sulaiman Sidibe

CEO