Case Study: Openserve achieves efficient, accurate asset and customer location with what3words

Locating assets and customers efficiently with what3words and Openserve

Openserve, the broadband division of Telkom SA, needed a simpler, more reliable way to locate assets and customers across South Africa. Traditional GPS coordinates were cumbersome and prone to error, causing delays and miscommunication in field operations.

Openserve adopted what3words three‑word addresses to tag sites and guide technicians—examples include bobbled.elevators.juxtaposes in Cape Town—making locations easy to share and navigate. The approach reduced location errors, sped up site visits, and improved overall field efficiency.

Openserve