Case Study: Gruntify achieves faster, more accurate location and resolution of community issues with what3words

Locating and solving problems in the community with what3words and Gruntify

Gruntify, an Australian GIS company, partnered with what3words to help governments and utilities handle community-reported issues like potholes, graffiti and storm damage. Public reports are valuable but often lack precise locations—many problems have no street address, so residents give complicated descriptions that slow response teams and increase costs.

By integrating what3words, Gruntify lets people report any location with a simple 3-word address accurate to 3 m × 3 m; reports feed directly into Gruntify’s backend so crews can find and fix problems faster. The system works offline for remote areas and supports SMS, email and push updates, reducing repeat dispatches and improving resident satisfaction.

Gruntify