Case Study: RTT Group achieves faster, more reliable deliveries with what3words

Improving delivery operations with RTT and what3words

RTT Group, a leading logistics operator in sub‑Saharan Africa, faced chronic delivery challenges from poor infrastructure, undefined roads and minimal street addressing, which drove failed deliveries, extra return trips and degraded customer experience.

RTT became the first regional logistics company to roll out what3words across its operations so e‑commerce partners can collect precise 3‑word addresses for drivers to navigate to specific doors and entrances. In a Johannesburg test by RTT’s Courierit arm, a driver using 3‑word addresses completed deliveries 44% faster, saved 35% of travel distance and could have completed an extra 19.35 deliveries before returning to the depot, improving on‑time‑in‑full performance and reducing costs.

RTT Group

Johan du Toit

Group Commercial Executive