Case Study: Legacy Hotels & Resorts achieves easier, accurate guest arrivals with what3words

Guests find their hotel easily with what3words and Legacy Hotels & Resorts

Legacy Hotels & Resorts operates a range of properties across the UK and Southern Spain, from country manors to city-centre hotels and coastal spas. Many of its rural locations are poorly addressed, leaving tourists confused by long, complicated directions and risking a poor first impression before arrival.

To solve this, Legacy now publishes a what3words 3‑word address for every hotel on its website and in booking confirmations, enabling guests to enter a precise 3 m x 3 m location into navigation apps like Google Maps and CityMapper. The result is quicker, more reliable arrivals, a smoother customer journey from booking to check-in, and easier exploration of surrounding areas (with addresses available in 14 languages for international guests).

Legacy Hotels & Resorts

Andy Townsend

Co-Founder and CEO