Case Study: Small Luxury Hotels of the World achieves effortless guest navigation to tucked-away hotels with what3words

Finding hidden gems easily with what3words and Small Luxury Hotels of the World

Small Luxury Hotels of the World (SLH), a curated collection of over 550 luxury and boutique hotels in more than 80 countries, faced a common travel pain point: many properties are tucked away down winding paths or hidden in remote settings, making them hard to find. To solve this, SLH added what3words three-word addresses to every listing in its 2018 printed guide (for example, Canaves Oia Hotel: ///refines.windsurf.brie).

Guests can now enter three words into the free what3words app to get precise directions to a hotel’s entrance via their preferred navigation app, and forthcoming integrations (such as Mercedes‑Benz voice navigation) will make this even easier. The result is smoother arrivals, fewer navigation problems, and a more relaxing start to guests’ holidays—improving the customer experience for SLH worldwide.

Small Luxury Hotels of the World