Case Study: Onibag achieves faster, more accurate urgent deliveries with what3words

Faster service with what3words and Onibag

Onibag is a California‑based rapid-response courier specialising in urgent same‑day deliveries — from parcels to blood and medical equipment — with 95% of drivers reaching pickup locations within 30 minutes. Their challenge was ambiguous or campus-style addresses (hospitals, office blocks, universities) where a single postal code won’t pinpoint a building, entrance or ward, causing wasted time and potentially life‑threatening delays.

Onibag integrated what3words into its app so customers and drivers can use precise 3‑word addresses to specify exact doors or meeting points (e.g., faded.soccer.vibes). This eliminated search time, improved delivery accuracy and speed, and enabled more flexible drop‑off options for both critical medical runs and everyday urgent deliveries.

Onibag