Case Study: Mongolian Automobile Roadside Service achieves faster breakdown rescues and cost savings with what3words

Fast breakdown rescue with what3words and Mongolian Automobile Roadside Service

The Mongolian Automobile Roadside Service in Ulaanbaatar faces frequent challenges locating broken-down vehicles where streets often have no names and landmarks are scarce — making verbal directions unreliable and leaving customers stranded for hours (for example, a location might be ///dates.revealing.bind). Clear, repeatable location information is essential for fast recovery in this environment.

To solve this, the service asks customers to share their what3words 3‑word address from the app when they call. Operators relay that precise 3m x 3m location to recovery teams, cutting search time, reducing costs, and enabling crews to reach and assist more people faster.

Mongolian Automobile Roadside Service