Case Study: BasiliGo achieves faster, more reliable gourmet food deliveries with what3words

Fast and healthy food deliveries with what3words and BasiliGo

BasiliGo, a gourmet healthy food delivery service in Abu Dhabi, faced frequent delivery delays because addresses are often vague or missing. Drivers wasted time finding entrances and had to call customers for directions, while customers were frustrated by late orders and lengthy phone descriptions.

BasiliGo integrated what3words into their checkout and phone orders so customers can provide a precise 3‑word address that is sent to drivers and opened in their navigation apps. This cut search time, kept drivers from using personal phones for directions, and resulted in faster, hotter deliveries and improved customer satisfaction.

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