Case Study: Cabify achieves smoother, more reliable customer journeys with what3words

Cabify integrates what3words for a smoother and more reliable customer journey

Cabify, the largest e-hailing service in Spanish- and Portuguese-speaking markets, faced daily challenges from inaccurate addressing that made it hard for drivers to find exact drop-off points. By adopting what3words, Cabify aimed to improve the customer journey and reduce the frustration caused by imprecise map pins.

what3words enabled Cabify passengers to share precise 3 word addresses for exact locations like entrances, corners, or park gates, making drop-offs smoother and more convenient. The result was more efficient route planning for drivers and a better experience for customers, with what3words’ 26-language support also helping passengers convert addresses across languages.

Cabify