Case Study: Khan Bank achieves faster, more reliable nationwide payment card delivery with what3words

3 words to improve payment card deliveries in Mongolia with Khan Bank

Khan Bank, Mongolia’s largest commercial bank serving roughly 70% of households with 537 branches and an extensive ATM and digital network, faced a persistent logistics challenge: many customer addresses—especially in rural areas—weren’t recognized by conventional mapping platforms, complicating secure delivery of payment cards.

To solve this, Khan Bank became the first bank to integrate what3words into its card-delivery process, letting customers provide a precise 3‑word address for home or office delivery. The change enabled reliable, signature-required deliveries within 3–5 days without branch visits, simplified card activation at ATMs, and improved reach and security for customers nationwide.

Khan Bank

Javkhlan Turmunkh

Deputy CEO