Case Study: City Rydes (Kenyan logistics company) achieves faster, error-free pickups and deliveries with what3words

3 words to improve logistics in Kenya with City Rydes

City Rydes is a Kenyan logistics and concierge service that runs errands and makes deliveries for personal and corporate clients. They struggled with Kenya’s inconsistent addressing, forcing drivers into long phone calls to find pickup and drop-off points, which caused delays and frustrated customers.

After a client recommended the what3words app, City Rydes began using its unique 3-word addresses (a global grid of 3m x 3m squares) to pinpoint locations; they are now integrating what3words into their booking site in English and Swahili and equipping drivers with tablet navigation. The change cut down call time, sped up and improved the accuracy of deliveries, and increased customer satisfaction.

City Rydes