Case Study: Cooper & Hunter speeds up customer service with AI-powered VoIP telephony from Wezom

Cooper & Hunter saves managers tens of hours with Wezom

Cooper & Hunter, an American manufacturer of air conditioners, faced a challenge with manually processing service requests, as their managers had to write down equipment serial numbers dictated by customers over the phone. They partnered with Wezom to simplify and automate this inefficient process.

Wezom developed a custom VoIP telephony platform from scratch, which included a web application for call management and integrated AI-powered voice recognition to instantly transform spoken serial numbers into text for database searches. This solution from Wezom automated application processing, saved managers tens of hours of work, and ensured no customer calls were lost, even during peak seasons.

Cooper & Hunter