Case Study: Smart AutoCare achieves streamlined, secure payments and new revenue streams with WEX's digital payments platform

Smart AutoCare minimizes manual tasks to increase efficiency, security, and create new revenue streams

Smart AutoCare, founded in 1986 in Richardson, Texas, provides vehicle service contracts and ancillary coverage and adjudicates more than 7,000 claims per month with average payouts of $5.5 million. Facing a largely manual payments process—sharing credit card details by phone or mailing checks for over 450 claim payments per day (well over $450,000)—the company struggled with slow turnaround, customer delays, fraud risk, and rising AP costs. To address this, Smart AutoCare partnered with WEX and implemented the WEX digital payments platform.

WEX built a custom API to integrate Smart AutoCare’s systems with its platform and enabled pre‑authorized, randomly generated single‑use virtual cards and electronic payments. The WEX solution greatly reduced legacy manual AP tasks, sped up payment and reconciliation volumes, increased security by limiting fraud risk, and unlocked new revenue via VIP rates and monthly rebates. As a result of WEX’s platform, Smart AutoCare is making more timely electronic payments, enjoying quicker rebates, improving planning accuracy, and supporting long‑term contract sales growth.

Smart AutoCare