Case Study: Orbitz reduces labor costs and recovers lost revenue with WEX Virtual

Orbitz - Customer Case Study

Orbitz, a leading online travel agency booking millions of flights, hotels and rental cars worldwide, struggled with hotel overcharges caused by miscommunications on settlement prices for virtual credit card payments. The reconciliation process was highly manual and poised to grow from hundreds to thousands of disputes per week, driving up labor costs and causing lost revenue — so Orbitz turned to WEX and its travel-focused virtual payments solution to address the problem.

Orbitz implemented WEX’s Travel solution (WEX Virtual) to issue one‑time electronic payment cards limited to the exact amount owed, combined with backend reporting and an automated overcharge dispute program. WEX streamlined payments for millions of bookings annually, quadrupled the volume of overcharge disputes handled, mitigated additional labor costs, and improved recovery of disputed revenue, while providing strong customer support.

Orbitz