Case Study: Expedia achieves reliable, scalable global payments and reduced accounting costs with WEX virtual payments

Expedia - Customer Case Study

Expedia, a leading full-service online travel brand, faced unreliable credit card networks that recycled transaction account numbers and caused frequent downtime, while international supplier payments were handled by check or wire and were vulnerable to loss and fraud. To support 24/7 global booking and reduce reconciliation overhead, Expedia turned to WEX and its virtual payments solution for a secure, single‑use, scalable e‑payment option.

WEX implemented virtual payments beginning in 2008 for international bookings and expanded to domestic business in 2010, increasing total processed spend by 800% and going live within six weeks. The WEX solution reduced check and wire payments, lowered accounting workload by 3% even as booking volume rose 61%, improved supplier relationships, and unified domestic and international payment processing.

Expedia