Case Study: Lulo Colombia improves customer payment experience with WeTravel

Lulo Colombia Travel - Customer Case Study

Lulo Colombia Travel, a boutique agency creating tailor-made private tours in Colombia, faced significant challenges with its payment processing. Their previous system, which used a local bank partnered with PayPal, had high commissions, strict payment caps, and a long verification process that created friction for its international clientele. Switching to another local platform resulted in frequent payment rejections, forcing the company to create detailed payment guidelines for its customers.

By implementing WeTravel, the company gained the ability to send secure, easy-to-update payment links for deposits and final balances directly within itineraries. This solution from WeTravel drastically streamlined the payment experience, which customers found so smooth that it solidified their confidence in booking. The CEO stated that the customer experience improved by over 90 percent, eliminating extra payment steps and the need for manual payment reminders, as customers now always pay on time.

Lulo Colombia Travel

Daniel Restrepo

CEO/Co-founder