Case Study: Latercase Reduces WISMO and Improves Order Tracking with WeSupply Labs

Reducing WISMO with Delivery Emails & The Power of Conversational AI

Latercase, the retailer behind the world’s thinnest phone case made with premium Kevlar®, needed a better way to help customers track orders and avoid “where is my order?” frustration. With WeSupply Labs and its branded tracking experience, Latercase wanted more visibility into domestic and international shipments, especially across carriers like DHL, Purolator, USPS, and FedEx.

WeSupply Labs implemented automated delivery updates, a self-service branded tracking page, proactive email notifications, split shipment visibility, and real-time order lookup through a Haptik AI chatbot integration. The result was a smoother order-tracking experience that helped Latercase reduce WISMO support tickets and gave customers instant access to shipment updates without contacting support.

Latercase