Case Study: Auto Rim Shop streamlines split shipments and returns with WeSupply Labs

No More Tiring Support Tickets for Heavy Weight Orders and Returns

AutoRimShop, a retail seller of factory wheels, hubcaps, TPMS sensors, and wheel & tire packages, partnered with WeSupply Labs to improve delivery and returns for heavy, drop-shipped items. Because orders were often split across multiple shipments and fulfilled by different dropshippers, customers struggled to see complete order status and had trouble understanding where each item should be returned.

WeSupply Labs implemented branded tracking, split shipment visibility, proactive email and SMS notifications, and returns management with dropshipping return logic. This allowed AutoRimShop to generate the correct return labels for each dropshipper, automate restocking fees, and keep customers informed throughout the order lifecycle, streamlining tracking and returns while reducing customer service friction.

Auto Rim Shop