Case Study: Invicta Stores improves split-shipment tracking and return efficiencies with WeSupply Labs

Invicta Creates Premium Brand Experience & Improves Multi-Location Returns

Invicta Stores, a retail brand known for premium timepieces, needed a better way to manage split shipments across multiple warehouses and handle returns efficiently. With WeSupply Labs and its products including Branded Tracking Experience, Split Shipment View, and Self-Service Returns, Invicta sought to improve order tracking and automate a complex multi-location return process.

WeSupply Labs implemented a solution that automatically detects each product’s originating warehouse, generates the correct return labels for multiple items in one request, and routes returns to the proper location without SKU-specific logic. As a result, Invicta Stores can now provide proactive shipment updates, deliver a premium tracking and returns experience, automate manual return tasks, and improve return efficiencies by sending products back to the correct warehouse.

Invicta Stores