Case Study: Silent Guard achieves faster, more profitable sales with WeSuite

Silent Guard - Customer Case Study

Silent Guard, a full-service systems integrator and alarm company operating in Central Kentucky, faced challenges with an inefficient, paper-based sales process that was prone to errors and impacting profitability. The company needed a centralized platform to manage quotes, integrate with accounting, and support the unique complexities of security sales. They turned to WeSuite, specifically its WeEstimate tool, for an industry-specific solution.

By implementing WeSuite, Silent Guard transitioned to a fully paperless operation with its sales process integrated into its Sedona accounting system. The WeEstimate tool standardized and automated quoting, allowing for accurate, profitable pricing and seamless integration with DocuSign for contracts. This resulted in a faster close rate, increased dollars-per-job, and higher recurring monthly revenue (RMR). WeSuite was instrumental in enabling the company to operate remotely during the COVID-19 pandemic and supported its profitable growth from 17 to 42 employees across three offices.

Silent Guard

Taylor Sears

Chief Operating Officer