Case Study: Volutone achieves faster order fulfillment and improved customer experiences with Western Computer's Dynamics 365 for Finance and Operations

Volutone Moves Erp to the Cloud to Improve Customer Experiences and Accelerate Order Fulfillment

Volutone, a distributor of home and auto audio/visual and security products with seven stores, faced scaling limits after 15 years on a heavily customized Microsoft Dynamics NAV. Rapid growth, extensive manual warehouse and order processes, poor real-time inventory visibility, and stretched internal IT resources led Volutone to engage long-time partner Western Computer to find a more scalable, cloud-based ERP.

Western Computer recommended and deployed Microsoft Dynamics 365 for Finance and Operations in the cloud, consolidating POS, warehousing, supply chain and back-office functions, automating fulfillment with barcode scanning, and supplying project resources and cost analysis. The solution is expected to lower long-term ERP costs (over a 5–10 year horizon), improve business continuity and checkout speed, deliver real-time inventory visibility, and drive a projected 25% increase in sales rep volumes.

Volutone

Trevor Hansen

President