Case Study: Utility Pipeline achieves real-time job cost visibility and streamlined project logistics with Western Computer and Dynamics 365 Sales

Utility Pipeline Increases Visibility Into Job Costs and Logistics

Utility Pipeline, a natural-gas service provider operating projects across five states, struggled to coordinate complex logistics, track pre-construction tasks and homeowner commitments, and get real-time visibility into job costs and accountability. After migrating ERP to Dynamics 365 Business Central with Western Computer’s help, Utility Pipeline turned to Western Computer to address operations by deploying Microsoft Dynamics 365 Sales Enterprise to centralize project activity and task ownership.

Western Computer customized Dynamics 365 Sales to integrate with Utility Pipeline’s ERP, track job budgets versus actuals, manage customer signatures and deposit workflows, and support unique invoice processes. The implementation created a single database for job status, delivered daily cost visibility and instant team notifications for improved collaboration and accountability, and enabled invoice customization and better follow-up on connections—allowing Utility Pipeline to keep projects on budget, respond faster to changes, and make more informed project adjustments.

Utility Pipeline

Megan Niebuhr

Marketing Manager