Case Study: Techstreet achieves improved customer-service efficiency and system stability with Western Computer

Techstreet Modernizes Erp and Crm to Improve Customer Service Efficiency

Techstreet, a Global Knowledge Solutions company that provides subscriptions and access services for industry standards, faced a fast-approaching deadline to migrate off its former parent’s infrastructure and modernize legacy ERP, CRM and customer service systems. After selecting Microsoft Dynamics 365 Business Central for ERP and Dynamics 365 Sales and Dynamics 365 Customer Service for CRM and support, Techstreet engaged Western Computer to implement the migration and drive user adoption.

Western Computer migrated Techstreet’s applications into AWS and deployed Dynamics 365 Business Central, Dynamics 365 Sales and Dynamics 365 Customer Service, integrating Dynamics 365 Customer Service Chat Omnichannel and syncing with Talkdesk to enable automated case routing, chat and call-note synchronization. The project was completed on time (avoiding potential penalties) and delivered measurable benefits: significantly improved customer-service workflow efficiency, more stable application performance, automatic case routing and new service metrics for evaluating team performance.

Techstreet