Case Study: Displays2go achieves 40% faster order-to-ship and unified operations with Western Computer (Microsoft Dynamics NAV)

Displays2go Unifies Operations On Microsoft Dynamics Nav

Displays2go, a global distributor of retail and trade-show display products, faced rapid growth, fragmented systems, heavy paper-based processes, and new parent-company requirements for stricter financial controls. After evaluating 15 ERP packages, Displays2go selected Microsoft Dynamics NAV 2015 and engaged Western Computer as the implementation partner to consolidate applications, automate workflows, and improve financial reporting.

Western Computer deployed Dynamics NAV with third-party components (warehouse management, EDI, Power BI) to unify order-to-ship and finance processes end-to-end. The implementation eliminated paper orders, enabled up to 2,400 transactions per day, cut repacked orders from 42% to 10%, reduced average order-to-ship time by at least 34% (sidebar cites a 40% improvement), shipped 1,400 orders on day one with no disruption, and drove a ~95% reduction in paper/toner costs—while centralizing financials to speed closes and improve business insights.

Displays2go

Erol Fikri

Director Supply Chain and Logistics