Case Study: Investments Hardware Limited achieves faster order fulfillment and expanded e‑commerce with Western Computer and Microsoft Dynamics 365

Construction Supply Distributor Accelerates Order Fulfillment and Expands E-commerce Capabilities With Dynamics 365

Investments Hardware Limited (IHL), a Canadian construction supply distributor with a 120,000 sq ft warehouse and growing e‑commerce, retail and call‑center channels, faced limits with its heavily customized on‑premises Microsoft Dynamics NAV as order volumes and online demand surged. IHL engaged Western Computer, which recommended moving to Microsoft Dynamics 365 Finance & Operations (Microsoft Dynamics 365 Finance and Supply Chain Management) to consolidate operations, expand e‑commerce capabilities, and improve warehouse efficiency.

Western Computer migrated IHL’s ERP to the cloud, integrated Dynamics 365 with the Sana e‑commerce platform, connected warehouse scanners to digitize workflows, and automated Power BI reporting. The implementation reduced warehouse paper use by 80%, cut average fulfillment time so customers receive orders sooner and more orders can be shipped per day, consolidated sales across channels, and provided real‑time KPI reporting for better inventory and margin decisions — all delivered with minimal business disruption.

Investments Hardware Limited