Case Study: Andy Gump achieves efficient, high-quality field service with Western Computer and Microsoft Dynamics NAV 2016

Andy Gump Delivers High-quality Field Service With Dynamics Nav And Western Computer

Andy Gump, a family‑owned temporary site services provider in Southern California that operates 40+ drivers from five facilities, faced the challenge of running a complex, service‑heavy logistics operation without industry‑specific software and with an underused NAV license. They partnered with Western Computer to implement and customize Microsoft Dynamics NAV 2016 to provide the flexibility and core ERP capabilities needed to manage routing, dispatch, billing, and mobile field service.

Western Computer delivered custom workflows and a proprietary servicing module for driver dispatch and routing, role centers for user productivity, and mobile field service access, and helped Andy Gump recoup prior ERP investments and go live in 2017. The result: more efficient routing for 40 drivers servicing 50+ sites per day, billing time reduced by about one hour per user per day, and managers gaining anytime/anywhere access to reporting — driving measurable improvements in service quality, productivity, and cost control.

Andy Gump

Tariq Batarseh

ERP Administrator