Case Study: American Ring achieves improved customer service and operational efficiency with Western Computer

American Ring Partners With Western Computer to Upgrade Their Out-of-date Microsoft Dynamics Nav System

American Ring, a family-owned manufacturer and distributor of retaining rings, snap rings and Belleville disc springs, faced an aging, heavily customized Microsoft Dynamics NAV 5.0 ERP that had been patched for a decade and could no longer support the customer‑service and modern business processes they needed. To upgrade their platform, improve forecasting and build in‑house ERP expertise, American Ring partnered with Western Computer.

Western Computer upgraded American Ring’s Dynamics NAV and provided strategic guidance, implementation support and user training to avoid costly future customizations. The project delivered measurable benefits: increased operational efficiency, enhanced on‑time delivery, improved inventory accuracy, real‑time sales order visibility across locations, and reduced maintenance and IT costs—while Western Computer continues as a trusted strategic partner for future investments.