Case Study: EGAN cuts paper and saves time with WennSoft MobileTech

EGAN - Customer Case Study

EGAN, a specialty contractor with over 1,000 employees, faced challenges with inefficient, paper-based processes that created a disconnect between its field technicians and the office. This slowed down operations and impacted customer service. To address this, they turned to vendor WennSoft and implemented its MobileTech mobile solution to connect field staff to the back office and streamline workflows.

The WennSoft solution fully integrated with EGAN's accounting system, enabling technicians to enter time, access job details, and create service calls directly from the field. The results were significant time savings: dispatchers saved 40 hours a week on payroll entry, reducing the average days-to-bill. Technicians also reported taking 50 percent less time to complete reports. The implementation drastically reduced paper use and streamlined operations for greater efficiency.

EGAN

Chris Yelle

Service Operations Manager