Case Study: Major e-Commerce Giant achieves scalable global NLU customer interactions with Welocalize

Transforming Global Customer Interactions with NLU

Major e-Commerce Giant partnered with Welocalize to support the launch and scaling of its flagship Natural Language Understanding (NLU) product. The challenge was to deliver large volumes of multilingual, culturally accurate utterances across 30 languages and multiple domains, while also handling written data that needed to resemble automatic speech recognition output.

Welocalize, through Welo Data, built a scalable data pipeline and coordinated global operations to meet the client’s needs. The result was 13 million high-quality utterances delivered, 7,500 resources managed across time zones, and continuous 24/7 production over 4-month sprints for 3 years, helping improve the accuracy and relevance of the NLU product.