Case Study: Global Pharmaceutical Company achieves 24-hour, scalable pharmacovigilance translations with Welocalize

Automation and Innovation in Pharmacovigilance Translations

Global Pharmaceutical Company, a global organization with more than 100,000 employees in 90 countries, faced a surge in pharmacovigilance translation needs amid a decentralized procurement model, multiple translation memories, and tight 24-hour turnaround requirements for technical and handwritten adverse-event reports. To centralize and accelerate this work, the customer engaged Welocalize Life Sciences (Welocalize) for dedicated pharmacovigilance translation services and a client-specific machine translation (MT) solution.

Welocalize implemented dedicated regional teams (initially in China, then France, Mexico, and Vietnam) and built a pharmacovigilance-trained MT engine, creating a scalable, repeatable workflow. The result: consistent, high-quality deliveries within 24 hours — over 45,000 words of pharmacovigilance translations delivered daily — faster turnaround, cost savings, and successful rollouts in countries including Spain, Argentina, and China, with planned expansion into nine European countries and additional languages.