Case Study: The Salvation Army’s Pathway of Hope breaks the cycle of poverty with WellSky

Using data to break the cycle of intergenerational poverty

The Salvation Army’s Pathway of Hope needed a better way to combat intergenerational poverty by tracking the root causes of instability and measuring what actually helped families succeed. To support this national program, the organization turned to WellSky Community Services software, using it to standardize assessments, capture outcomes data, and manage individualized service plans across locations.

With WellSky, The Salvation Army coordinated case management, community referrals, and spiritual care while tracking tools like URICA, the Self Sufficiency Matrix, and the Herth Hope Index. The results included clearer program insights, more consistent reporting, over $17 million in grants raised, 76% of participants increasing monthly income after six months, and 60% reporting higher levels of hope.

The Salvation Army’s Pathway of Hope

Sabrina Kiser

National Pathway of Hope Coordinator