Case Study: UF Health St. Johns reduces behavioral health wait times with WellSky Community Services

UF Health St. Johns cuts behavioral health scheduling wait times by 80% with WellSky

UF Health St. Johns faced a significant challenge as their community health needs assessment revealed that 60% of emergency department visits could have been addressed at a lower level of care, patients struggled to navigate the local provider network, and unmet social needs were driving higher illness rates and healthcare spending. To address these issues, the customer partnered with vendor WellSky to implement WellSky Community Services, aiming to create a coordinated approach to tackle social determinants of health.

The solution implemented by WellSky enabled the creation of the St. Johns Care Connect program, which used a local homeless management information system (HMIS) to coordinate care across more than 100 community organizations. This initiative by WellSky resulted in an 80% reduction in behavioral health scheduling wait times, helping the community to better address homelessness and improve access to care while increasing provider productivity.

UF Health St. Johns