Case Study: St. Peter’s Health Partners streamlines intake and boosts reimbursement with WellSky

Home infusion provider streamlines intake and documentation with WellSky

St. Peter’s Health Partners’ Empire Home Infusion Services was looking to improve its front-end intake and referral operations while better coordinating with its outsourced home infusion billing team. After more than 13 years using WellSky for billing and collections support, the organization turned to WellSky Revenue Cycle Services for additional consultation and training to reduce over-processing, improve documentation handling, and strengthen reimbursement workflows.

WellSky provided a two-day on-site consultation, best-practice recommendations, workflow guidance, and tools such as Medicare manuals and per diem code tip sheets, along with deeper use of the WellSky software already in place. As a result, Empire improved insurance verification, reduced duplication, responded to all referral sources within 30 minutes, and eliminated manual work in key areas like authorization and documentation tracking—helping reduce bad debt risk and improve productivity and reimbursement efficiency.

St. Peter’s Health Partners

Michelle Mazzacco

Vice President of the Community Services Division