Case Study: Empire Home Infusion Services cuts bad debt and improves cash flow with WellSky Revenue Cycle Services

Empire Home Infusion Services - Customer Case Study

Empire Home Infusion Services, a home infusion pharmacy in Malta, N.Y., struggled to keep pace with rapid growth as billing and collections became increasingly complex. The company faced rising bad debt, a days sales outstanding (DSO) of 116, and weak cash-to-net revenue performance, prompting it to look for a better way to manage reimbursement and revenue cycle operations. WellSky Revenue Cycle Services was the solution used to address these challenges.

WellSky implemented full outsourcing of Empire’s billing and collections, providing a dedicated team of infusion billing experts, monthly claim audits, detailed tracking, and productivity tools to improve reimbursement performance. As a result, Empire increased revenue by 23%, captured 10% to 20% more revenue, reduced DSO by 60 days to the mid-40s, improved cash-to-net revenue by 13%, cut bad debt to 2.27%, and reduced bills by 33%.

Empire Home Infusion Services

Diana Boschi

Vice President and Director