Case Study: Concierge Home Care achieves scalable growth and better patient outcomes with WellSky

Concierge Home Care - Customer Case Study

Concierge Home Care, one of Florida’s largest home health providers, grew rapidly from a single location in 2015 to five locations serving about 1,200 patients daily. As the agency expanded, it faced the challenges of maintaining compliance, managing complex workflows, and keeping clinicians empowered and engaged. To support this growth, Concierge Home Care turned to WellSky Home Health software, along with WellSky Home Health Applied Insights and PPS Plus®.

WellSky helped Concierge Home Care streamline clinician workflows, strengthen compliance readiness, and use predictive analytics to identify patients at risk for hospitalization. The agency reported reducing its rehospitalization rate, improving patient care, and maintaining 4.5- and 5-star ratings across all locations while continuing to scale. With support from WellSky, Concierge also improved retention through clinician-friendly tools and customized scorecards.

Concierge Home Care

Linda Murphy

Chief Executive Officer