Case Study: Western Racquet & Fitness Club achieves streamlined operations and a better member experience with WellnessLiving

How Western Racquet and Fitness Club Transformed with WellnessLiving

Western Racquet and Fitness Club, a long-running family-owned wellness and racquet club in Green Bay, Wisconsin, faced growing operational complexity as it expanded from a tennis club into a multi-service wellness destination. Its legacy system couldn’t keep up with manual scheduling, fragmented billing and communications, and limited visibility across services, making it harder for staff to support members efficiently.

WellnessLiving implemented an all-in-one platform with online booking, a branded member app, integrated POS and billing, automated reminders, and real-time reporting. As a result, Western Racquet and Fitness Club reduced front-desk workload, improved scheduling and onboarding, consolidated software costs, and gave members more self-service control while gaining better insight into revenue, retention, and class trends.

Western Racquet and Fitness Club

Mary Thomas

Western Racquet and Fitness Club