Case Study: Altura Golf Lab simplifies membership cancellations with WellnessLiving

Altura Golf Lab simplifies membership cancellations in a few clicks with WellnessLiving

Altura Golf Lab, a golf training center, was facing a manual and time-consuming process for handling membership cancellations. This operational friction was a challenge that the Director of Operations, Savana Griffing, brought to the attention of WellnessLiving.

WellnessLiving implemented a new self-cancellation feature within its platform that allows clients to cancel eligible memberships directly through the Client Portal or Achieve App. This solution provided full transparency on final billing and fees for clients while automating the process, which eliminated manual work for the business and ensured compliance with upcoming FTC regulations.

Altura Golf Lab