Case Study: Letterkenny Credit Union achieves 170% kiosk usage growth with Wellington IT

Letterkenny Credit Union boosts kiosk usage 170% with Wellington IT

Letterkenny Credit Union, a community-based financial institution, sought to reduce counter transactions to free up staff time for loan processing and member services. They partnered with vendor Wellington IT to implement a self-service kiosk solution in their branch.

Wellington IT's kiosk allowed members to perform transactions like cash withdrawals and statement requests independently. This solution proved vital during the COVID-19 pandemic, facilitating social distancing and ensuring service continuity. The implementation led to a 170% increase in kiosk usage, over €53,000 transacted in a single month, and daily time savings of over one hour for staff, allowing them to focus on higher-value services. Wellington IT's kiosk provided a safer in-branch experience and became an essential extension of the credit union's team.

Letterkenny Credit Union