Case Study: Core Credit Union boosts digital member onboarding with Wellington IT's ID verification solution

Core Credit Union boosts digital onboarding 9% above branches with Wellington IT

Core Credit Union sought to modernize its member onboarding process and enhance fraud protection, particularly as staff found it difficult to verify the authenticity of identification documents remotely. They partnered with vendor Wellington IT and implemented its integrated ID verification service, IDScan, to address these challenges within their digital onboarding solution.

The solution from Wellington IT provided automated ID verification, including a liveness test, which delivered a 100% decision rate in seconds and automatically populated data into their core system. This resulted in a seamless member experience and significant efficiency gains. The measurable impact was substantial: 20% of new members joined digitally, a rate 9% higher than their busiest branch, and the digital process became six times faster than manual methods, reducing onboarding from 30 minutes to just 5.

Core Credit Union