Case Study: Cara Credit Union saves 45 hours a week with Wellington IT kiosks

Cara Credit Union saves 45 hours a week with Wellington IT kiosks

Cara Credit Union, a large community-based credit union in Munster with over 42,000 members, sought to reduce branch queues and provide more self-service options to improve the member experience. To address this challenge, they partnered with Wellington IT to implement a self-service kiosk solution.

Wellington IT provided a kiosk that allows members to perform transactions like lodgements and withdrawals independently. This solution drastically reduced queue times and saved the credit union an average of 45 hours of operational time per week. The implementation, which began in 2013, processes nearly 600 transactions weekly and saved Cara Credit Union €36,600 in 2017 alone, freeing staff to focus on more complex tasks and enhancing member satisfaction.

Cara Credit Union