Case Study: Face It Together improves addiction care and team coordination with Welkin Health

Face It Together streamlines addiction care with Welkin Health and six native communication methods

Face It Together, a nonprofit focused on addiction recovery, struggled with an unintuitive and inflexible technology platform that made managing its programs and communicating with members a challenge. Their previous solution, Salesforce Health Cloud, required extensive development to integrate basic communication methods and was not purpose-built for behavioral health, increasing their administrative burden. This led them to seek a new vendor, Welkin Health, for a more suitable solution.

By implementing Welkin Health's platform, Face It Together gained native multi-channel communication tools and an intuitive, customizable interface. This allowed the team to streamline admin tasks, improve real-time information interaction for coaches, and enhance relationship building with members. The results included better engagement metrics, improved ability to measure member progress and conversions, and crucial data insights to iteratively improve their care programs, ultimately minimizing barriers for members achieving their health goals.

Face It Together