Case Study: Community Health Center Network streamlines complex case management with Welkin Health

Community Health Center Network boosts user satisfaction to 93% with Welkin Health

Community Health Center Network (CHCN), a non-profit managed care organization, needed a sustainable case management system to replace its inefficient prototype, CareNote. The old system was slow, prone to crashes, lacked communication channels, and could not scale to support CHCN's Care Neighborhood program for at-risk populations. They partnered with Welkin Health to implement a purpose-built case management platform.

Welkin Health configured its platform to integrate patient data, manage complex workflows, and provide six communication channels, including text messaging. This solution streamlined operations and strengthened the relationships between community health workers and patients. As a result, Welkin significantly improved user productivity and satisfaction, with 93% of surveyed users agreeing the system is easy to use and 79% agreeing it makes their job easier and improves their work quality.

Community Health Center Network