Case Study: Commercial Lending Group achieves streamlined lending operations with Weidenhammer

Commercial Lending Group - Customer Case Study

Weidenhammer worked with Commercial Lending Group, a $6 billion regional bank, to address its disorganized commercial lending process. The challenge was that twelve different lending offices each used their own procedures and had failed to adopt an existing document imaging system, viewing it as more work rather than a solution.

The solution from Weidenhammer centered on facilitating collaboration to build consensus. They helped a pilot lending group successfully use the imaging system, organized a cross-departmental meeting to standardize processes, and established a permanent workgroup to manage the new system. This approach resulted in the project staying on schedule and the formation of a self-sustaining team that created new enterprise-wide standards. Ultimately, the bank achieved streamlined electronic loan processing, improved efficiency, and significantly better relationships between its front-line and back-office business units.